Refund & Cancellation Policy

Effective Date: August 6, 2026

At OFFFIT, we strive to deliver an exceptional online fitness experience through our live classes, wellness programs, and community support. Before purchasing any membership or fitness program, please read this Refund & Cancellation Policy carefully.

By purchasing any OFFFIT membership or program, you acknowledge that you have read, understood, and agreed to this policy.

1. Nature of Our Services

OFFFIT offers digital fitness services, including but not limited to:

Live Online Fitness Classes
Zumba & Dance Fitness
Yoga Sessions
Strength & Functional Training
HIIT & Cardio Workouts
Nutrition & Wellness Guidance
Community Support
Recorded Sessions (where applicable)

Since these are digital services that become accessible immediately after activation, they cannot be “returned” like physical products.

Consistency
Participation
Diet
Lifestyle
Individual body type and health conditions

OFFFIT does not guarantee identical results for every individual.

2. No Refund After Membership Activation

Once your payment has been successfully processed and your membership or program access has been activated, all payments are final.

OFFFIT does not provide refunds in the following situations:

You decide not to continue the program.
You change your mind after purchasing.
You are unable to attend classes.
You do not actively participate.
You miss live sessions.
You fail to use your membership before it expires.
You are dissatisfied because your personal fitness expectations were not achieved.

Fitness results depend on consistency, nutrition, lifestyle, and individual effort. Therefore, OFFFIT cannot guarantee identical outcomes for every participant.

3. Duplicate Payments

If you are accidentally charged more than once for the same membership due to a verified payment system error, please contact our support team immediately.

After verification, OFFFIT will process a refund for the duplicate payment through the original payment method.

OFFFIT may provide:
Class extension
Additional support sessions
Alternative class access

depending on the situation.

However:
Missed classes are NOT eligible for monetary refunds.

4. Failed Transactions

If your bank account has been debited but your membership has not been activated due to a payment gateway failure:

Please share your payment details with our support team.
Once the payment is verified, we will either activate your membership or initiate a refund if the transaction was unsuccessful.

The processing time depends on your bank or payment provider.

5.Membership Cancellation

Members may stop using OFFFIT at any time.

However:

Cancelling your participation does not make you eligible for a refund.
Membership fees already paid cannot be refunded partially or fully.
Membership periods continue according to the selected plan.

6. Class Attendance

OFFFIT offers multiple class schedules for member convenience.

If you miss a class because of:

Personal commitments
Work schedule
Travel
Internet issues
Device problems
Late joining
Power failure

you will not be entitled to a refund.

Where recordings or make-up sessions are included in your membership, they may be provided according to your plan benefits.

7. Technical Issues

OFFFIT is not responsible for interruptions caused by:

Poor internet connectivity
Mobile or computer malfunction
Network failures
Power outages
Software compatibility issues
User-side technical problems

Members are responsible for ensuring they have a suitable device and internet connection before joining classes.

8. Program Changes

To continually improve our services, OFFFIT may occasionally:

Change class timings
Replace instructors
Update workout formats
Modify schedules
Introduce new features

Such operational changes do not qualify for refunds.

Whenever reasonably possible, we will inform members in advance.

9. Promotional Offers

Memberships purchased during:

Flash Sales
Festival Offers
Special Discounts
Referral Campaigns
Limited-Time Promotions

remain subject to this Refund Policy unless a specific promotional offer expressly states otherwise.

10. Membership Transfer

OFFFIT memberships are intended for individual use only.

Memberships cannot be:

Sold
Shared
Transferred
Assigned to another person

without prior written approval from OFFFIT.

11. Contact Us

OFFFIT may review refund requests in exceptional circumstances at its sole discretion.

Approval of one request does not create an obligation to approve future requests under similar circumstances.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

12. Refund Processing (If Approved)

If OFFFIT approves a refund in an exceptional situation:

Refunds will be issued through the original payment method whenever possible.
Processing may take 5–10 business days after approval.
Actual credit timelines depend on your bank, card issuer, UPI provider, or payment gateway.

13. Chargebacks

If you experience a payment issue, we request that you contact OFFFIT Support before initiating a chargeback with your bank.

Fraudulent or unjustified chargebacks may result in suspension or permanent termination of your OFFFIT membership.

14. Contact Us

For any payment, cancellation, or refund-related queries, please contact OFFFIT through the official support details available on our website.

Website: https://offfit.in

Email: help.offfit@gmail.com

We aim to respond to all refund-related queries within 2 business days.

OFFFIT reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will become effective immediately upon publication on the official website. Continued use of our services after such updates constitutes acceptance of the revised policy.