Refund & Cancellation Policy
Effective Date: August 6, 2026
At OFFFIT, we strive to deliver an exceptional online fitness experience through our live classes, wellness programs, and community support. Before purchasing any membership or fitness program, please read this Refund & Cancellation Policy carefully.
By purchasing any OFFFIT membership or program, you acknowledge that you have read, understood, and agreed to this policy.
1. Nature of Our Services
OFFFIT offers digital fitness services, including but not limited to:
- Live Online Fitness Classes
- Zumba & Dance Fitness
- Yoga Sessions
- Strength & Functional Training
- HIIT & Cardio Workouts
- Nutrition & Wellness Guidance
- Community Support
- Recorded Sessions (where applicable)
Since these are digital services that become accessible immediately after activation, they cannot be “returned” like physical products.
- Consistency
- Participation
- Diet
- Lifestyle
- Individual body type and health conditions
OFFFIT does not guarantee identical results for every individual.
2. No Refund After Membership Activation
Once your payment has been successfully processed and your membership or program access has been activated, all payments are final.
OFFFIT does not provide refunds in the following situations:
- You decide not to continue the program.
- You change your mind after purchasing.
- You are unable to attend classes.
- You do not actively participate.
- You miss live sessions.
- You fail to use your membership before it expires.
- You are dissatisfied because your personal fitness expectations were not achieved.
Fitness results depend on consistency, nutrition, lifestyle, and individual effort. Therefore, OFFFIT cannot guarantee identical outcomes for every participant.
3. Duplicate Payments
If you are accidentally charged more than once for the same membership due to a verified payment system error, please contact our support team immediately.
- After verification, OFFFIT will process a refund for the duplicate payment through the original payment method.
OFFFIT may provide:
Class extension Additional support sessions Alternative class access
depending on the situation.
However:
Missed classes are NOT eligible for monetary refunds.
4. Failed Transactions
If your bank account has been debited but your membership has not been activated due to a payment gateway failure:
- Please share your payment details with our support team.
- Once the payment is verified, we will either activate your membership or initiate a refund if the transaction was unsuccessful.
The processing time depends on your bank or payment provider.
5.Membership Cancellation
Members may stop using OFFFIT at any time.
However:
- Cancelling your participation does not make you eligible for a refund.
- Membership fees already paid cannot be refunded partially or fully.
- Membership periods continue according to the selected plan.
6. Missed Classes, Extensions & Refund Policy
OFFFIT offers multiple class schedules to make it easier for members to attend their sessions. We understand that sometimes you may be unable to attend a class due to personal circumstances.
Missed Classes
If you miss a class due to travel, festivals, work commitments, personal reasons, internet or device issues, power failure, late joining, or any other reason, you will not be eligible for a refund for the missed class.
However, in cases such as medical conditions, emergencies, or other genuine circumstances, OFFFIT may extend the missed classes to your upcoming membership period, subject to approval and applicable plan terms.
Medical Conditions
If you are unable to continue your classes due to a medical condition, you may request a refund by submitting a valid medical report or supporting medical document.
After verification, OFFFIT may provide a refund of 70% of the membership amount paid. The remaining 30% covers the portion of the membership/services already allocated or provided.
Refund Due to Change of Interest or Availability
If you decide that the classes are not suitable for you, you are no longer interested, or you are unable to attend due to a lack of time, you must inform OFFFIT within 5 days of joining.
In such cases, you may be eligible for a refund of 50% of the membership amount paid.
Requests made after the 5-day period will generally not be eligible for a refund under this category.
Recordings & Make-Up Classes
Where class recordings or make-up sessions are included in your membership plan, they will be provided according to the benefits and terms of your specific plan.
Note: Refunds and class extensions are subject to verification and the applicable membership terms.
7. Technical Issues
OFFFIT is not responsible for interruptions caused by:
- Poor internet connectivity
- Mobile or computer malfunction
- Network failures
- Power outages
- Software compatibility issues
- User-side technical problems
Members are responsible for ensuring they have a suitable device and internet connection before joining classes.
8. Program Changes
To continually improve our services, OFFFIT may occasionally:
- Change class timings
- Replace instructors
- Update workout formats
- Modify schedules
- Introduce new features
Such operational changes do not qualify for refunds.
Whenever reasonably possible, we will inform members in advance.
9. Promotional Offers
Memberships purchased during:
- Flash Sales
- Festival Offers
- Special Discounts
- Referral Campaigns
- Limited-Time Promotions
remain subject to this Refund Policy unless a specific promotional offer expressly states otherwise.
10. Membership Transfer
OFFFIT memberships are intended for individual use only.
Memberships cannot be:
- Sold
- Shared
- Transferred
- Assigned to another person
without prior written approval from OFFFIT.
11. Contact Us
OFFFIT may review refund requests in exceptional circumstances at its sole discretion.
Approval of one request does not create an obligation to approve future requests under similar circumstances.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
12. Refund Processing (If Approved)
If OFFFIT approves a refund in an exceptional situation:
- Refunds will be issued through the original payment method whenever possible.
- Processing may take 5–10 business days after approval.
- Actual credit timelines depend on your bank, card issuer, UPI provider, or payment gateway.
13. Chargebacks
If you experience a payment issue, we request that you contact OFFFIT Support before initiating a chargeback with your bank.
Fraudulent or unjustified chargebacks may result in suspension or permanent termination of your OFFFIT membership.
14. Contact Us
For any payment, cancellation, or refund-related queries, please contact OFFFIT through the official support details available on our website.
Website: https://offfit.in
Email: help.offfit@gmail.com
We aim to respond to all refund-related queries within 2 business days.
OFFFIT reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will become effective immediately upon publication on the official website. Continued use of our services after such updates constitutes acceptance of the revised policy.